FAQs

Notification of incorrect supply or damaged goods must be made to All Barcodes Australia within 4 days of the invoice date. Authority to return goods must be obtained from All Barcodes Australia prior to any return.

The following terms & conditions apply to returns or exchanges:

• The product must be kept in its original condition including scanner box, packaging and all accessories. Avoid making any marks or writing on the box.
• All returns must have a Return Authority Number (RAN). Please contact All Barcodes Australia for number.
• Write the RAN on external wrapping, not on the scanner box.
• Some items are non-refundable, custom labels, opened items (ribbons, labels, receipt paper etc.), software, scanner configuration & AGX programming etc.
• If original purchase was paid by Credit Card, the refund can only be issued to that credit card.
• If the product or the packaging is damaged, a refund may not apply, or a restock fee may apply.
• If the product was ordered in error, the delivery charge may still apply.

• If the product was supplied in error, we shall refund or credit your account upon receipt of the product at our premises. We shall also credit your return Post or Freight cost.
• Cancellation of custom configurations and labels are non-returnable or may be subject to a cancellation fee.
• Return items unused and in original packing. Avoid any marks on product or original packaging. Pack the items in the same way as it was received, with all original parts, cables, batteries, discs, manuals, etc.