FAQ

 

Payment Options

MasterCard or Visa credit cards only please. Please phone in details. 

Pay directly online. Please quote Company / Institution Name & Invoice number.

Westpac
BSB # 034243
Acc# 340697

Schools, colleges and universities may supply purchase orders and will be eligible for payment on invoice.

Purchase orders should be supplied by government agencies, if that is the policy of the department. Most corporate / individual purchases will require payment prior to despatch.

Shipping and Delivery

Dispatch Times

Stock scanners & other hardware are despatched same or next day.

Standard labels are despatched within 2 to 3 days.

Silver Mylar and non-standard labels are despatched within 7 days unless otherwise notified.

How we send

Nationwide – Express Courier Service. Flat Fee applies.

Post Office Box addresses will be only serviced by Australia Post Couriers.

 International Shipping

All Barcodes Australia regularly ships to International customers. Please contact us if you would like a freight quote.

Returns and Exchanges

Notification of incorrect supply or damaged goods must be made to All Barcodes Australia within 4 days of the invoice date. Authority to return goods must be obtained from All Barcodes Australia prior to any return.

The following terms & conditions apply to returns or exchanges:

The product must be kept in its original condition including scanner box, packaging and all accessories. Avoid making any marks or writing on the box.

All returns must have a Return Authority Number (RAN). Please contact All Barcodes Australia for number.

Write the RAN on external wrapping, not on the scanner box.

Some items are non-refundable, custom labels, opened items (ribbons, labels, receipt paper etc.), software, scanner configuration & AGX programming etc.

If original purchase was paid by Credit Card, the refund can only be issued to that credit card.

If the product or the packaging is damaged, a refund may not apply, or a restock fee may apply.

If the product was ordered in error, the delivery charge may still apply.

If the product was supplied in error, we shall refund or credit your account upon receipt of the product at our premises. We shall also credit your return Post or Freight cost.

Cancellation of custom configurations and labels are non-returnable or may be subject to a cancellation fee.

Return items unused and in original packing. Avoid any marks on product or original packaging. Pack the items in the same way as it was received, with all original parts, cables, batteries, discs, manuals, etc.

 

DOA/Defective Product Returns

On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products, and many times issues are related to incorrect configurations or other technical issues, which we can help resolve. If we cannot resolve the issues we will provide a Return Authority Number (RAN). No restock fee on DOA (Dead on Arrival) products.